Returns and refunds
Due to the highly personalised, made to order, nature of CraftyType artwork are non-refundable. We will accept returns on frames only, subject to them not being damaged. If you intend to return a frame for refund or exchange we must be notified and have received the frame within 28 days of receipt. We will offer either a refund or replacement on the frame only. If the frame is part of a print & frame package, the value of the frame only will be refunded.
If you are unhappy with the quality of the print or the design work involved in personalising your artwork, we will provide replacement prints, should we consider the fault to be that of CraftyType. We do highly recommend that you check your proof carefully because any design mistakes that are approved in the proofing process will not qualify for replacement. Any decision to rectify and replace an approved mistake will be subject to our discretion.
It is important that in any situation where you would like to request a refund or return that you contact CraftyType immediately